Shipping Policy

Thank you for shopping with Cloudstep! We are committed to making your shopping experience as smooth and convenient as possible. Below you'll find important information about our shipping process.

Order Processing Time

• Orders are typically processed within 1–3 business days.

• Orders are generally not processed or shipped on weekends or public holidays.

• During periods of high order volume, processing may take slightly longer.

• If there is a significant delay, we will do our best to notify you by email.

Shipping Time

• Our estimated delivery time is 5–12 business days after your order has been placed, including order processing.

• Delivery times are estimates and are not guaranteed.

• Actual delivery times may vary depending on your location, customs processing, carrier delays, weather conditions, or other factors outside our reasonable control.

• Deliveries to remote areas may require additional time.

Shipping Locations

• We currently ship to the United States and selected international destinations.

• Available shipping destinations are displayed during checkout.

• If we are unable to ship to your location, we will contact you as soon as possible.

Shipping Costs

• We offer FREE standard shipping on all orders to supported destinations.

• No minimum order value is required to qualify for free standard shipping.

• Any applicable customs duties, import taxes, or government fees are separate from shipping charges and may be the customer's responsibility, subject to applicable law.

Tracking Your Order

• Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

• Tracking updates may take some time to appear after dispatch.

• You can use the tracking information to monitor your package's progress.

Customs, Duties, and Taxes

• International shipments may be subject to customs inspections, import duties, or local taxes.

• These charges are not part of our free standard shipping service.

• Where applicable and legally permitted, customers are responsible for import duties, customs charges, or local taxes collected by their country's authorities.

• Customs processing may occasionally extend delivery times.

Lost or Delayed Packages

We understand how frustrating shipping delays can be and are here to help.

• If your package is significantly delayed, lost, or marked as delivered but cannot be located, please contact us at supportcloudstepshoes@gmail.com.

• Our support team will review your order and help investigate the issue with the shipping carrier.

• Where appropriate, we will work with you to arrange a suitable resolution in accordance with applicable consumer protection laws.

Incorrect Shipping Address

• Please ensure that your shipping address is accurate and complete before placing your order.

• If you notice an error after ordering, contact us immediately at supportcloudstepshoes@gmail.com.

• We will do our best to assist with corrections before dispatch, although address changes cannot always be guaranteed once an order has shipped.

• If an incorrect address causes delivery problems, our support team will review the circumstances and available options. Any applicable legal rights remain unaffected.

Returns & 60-Day Satisfaction Guarantee

Every Cloudstep order is backed by our 60-Day Satisfaction Guarantee.

• The 60-day return period begins on the date your shoes are delivered, not the date you place your order.

• You may try your shoes on indoors, provided they remain clean, undamaged, and free from signs of outdoor wear.

• Customers are responsible for standard return shipping costs, including returns for size exchanges.

• We do not charge additional exchange handling fees.

For complete details about returns, exchanges, and refunds, please refer to our Return & Refund Policy.

Contact Information

If you have any questions or concerns about shipping, our customer support team is happy to assist you.

Store Name: Cloudstep

Email: supportcloudstepshoes@gmail.com

Business Owner: Claudie Del Gatto

Address: Via Nurtal 8, 7402 Bonaduz, Switzerland

Phone: 0767040977

Website: https://cloudstepshoes.com

Last updated: October 9, 2026.